Location: Sikeston, MO
Posting Date: December 1, 2021
Job Type: Full Time

Farm Credit Southeast Missouri, Sikeston Branch Office, is seeking a full-time Customer Service Representative/Credit Specialist.

Job Description


Customer Service

  • Greets and directs customers in office and on phone to appropriate individuals
  • Responds to customer requests regarding loan balance, payment, interest paid and loan history
  • Enters information to process receipts, disbursements, wires and ACHs
  • Collects, verifies and determines how customer payments should be posted; posts payments
  • Contacts customers to request information or follow up on requests

Loan Development and Support

  • Files, verifies, and releases lien documents and monitors for continuation and/or amendment
  • Enters necessary information into software application that produces loan application, note, security agreements, and documents for loans
  • Tracks and follows up on loan exceptions, collateral, and insurance
  • Partners with loan officers to input financial data to create consolidated financials
  • Partners with loan officers to facilitate document signing and loan closing for customers
  • Prepares for audits by ensuring all required loan documentation is obtained
  • Verifies daily transactions by running batch reports and checking for accuracy
  • Identifies potential flags for loan maintenance/accounting issues from daily reports
  • Submits deposits daily
  • Prepares and mails customer letters on paid loans

Loan Documentation

  • Determines loan documents needed to perfect liens by reading through paperwork from branches
  • Summarizes current and past year data for review by other team members
  • Services and monitors lower risk and less complex loans
  • Identifies signatures needed to bind entity and/or pledge collateral
  • Assembles, confirms and enters financial data into portfolio management database
  • Verifies accuracy of documents
  • Constructs consolidated financial information and completes after-close balance sheets, income statements, and analysis summaries

Full and Partial Releases

  • Verifies loans are paid in full and partial releases have proper approval
  • Reviews full and partial releases when prepared by branch
  • Prepares full and partial release statements at branch request
  • Reviews release documents for accuracy and obtains proper signatures

Image Documentation

  • Sorts, scans and indexes contents of loan files into documentation management system based on established procedures and retention guidelines
  • Disposes of unnecessary documents

Requirements:  Must be very customer service oriented and have a positive work attitude.  A strong working knowledge of Microsoft Office, as well as secretarial and telephone communication skills, are necessary.  Preference given to individual with financial institution experience in UCC’s and mortgage and note related documentation.  A farm background would also be advantageous.  Associate degree in business, agriculture or related field is required.  


Farm Credit Southeast Missouri offers a great work environment with competitive compensation packages.  EEO/AA/M/F/Veterans/Disability


To apply: Qualified candidates should email resume' and cover letter with salary expectations to:


Help stop the spread of COVID. When entering our offices, a face mask is required.

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